CUSTOMER SUPPORT

We fully support our Events2HVAC event automation software products with online, telephone, and on-site services. Online support can range from software training to installing software remotely using VPN or screen sharing methods.  

Contact Support

(888) 320-4277 ext. 2
support@streamsidesolutions.com

Customers with a software issue, please submit a ticket on the Customer Center.

Customer Registration

If you are a new customer, please register on our customer portal to access software downloads and customer support features.

Support & Maintenance

Renew your support and maintenance subscription each year to take advantage of new software features and our exemplary support.

Call 888-320-4277
Support Tickets

If you are experiencing a problem with your software, submit a support ticket describing the issue. A customer support representative will respond quickly.

Software Downloads

Download the latest software versions after purchase or during your active support and maintenance subscription.

Knowledge Base

Visit our customer knowledge base for access to video tutorials and detailed articles on installation, setup, BACnet/IP, troubleshooting, and more.

Hal Rose, Church of the Holy Cross

Brian has been extremely helpful. He walked me through set up & answered all of my crazy questions. He even helped me set up the software to correct quirks in my HVAC system. Great people make great software!

Bruce Berg, University of North Texas

Streamside always quickly provides in depth answers to any questions.

Shannon Helms,Fox Valley Technical College

Very happy with how smooth the installation went, with step by step guidance from Streamside.

Paul Tedder, Fellowship Greenville

On those occasions where I need help, their support has been incredibly responsive and pro-active.