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New! Streamside Solutions Customer Center

Apr 21

Written by:
4/21/2015 7:08 AM  RssIcon

We are excited to announce that we have developed an online Customer Center for Events2HVAC users and other Streamside Solutions’ customers. The Customer Center will streamline your efforts to download/update software, access software resources, manage licenses and subscriptions, submit requests for support, and communicate with us about support tickets that are in progress.

The Customer Center centralizes all Streamside Solutions account logins to a single sign-on server. This includes logins from these websites:

If you are an Events2HVAC customer, please read and follow the steps below to setup your access to the Customer Center.

Events2HVAC Customers

If you previously had an account on events2hvac.com for software downloads/updates, please do a one-time transfer of your profile by following these steps:

  1. Go to Transfer Profile and login using your existing username and password.
  2. Review your profile information, and then click the "Yes, Transfer Now" button at the bottom of the page.
  3. You will be redirected to a page where you can update your profile information and create an account.
  4. After completing the transfer, you should see your associated Events2HVAC licenses in your account.  If you don’t see your licenses and you should have access to a license, please let us know.
  5. Use the menus at the top to access the different areas of the Customer Center.
  6. After you have setup your Customer Center account, you do not need to access resources from Events2HVAC.com any longer.

Support (Zendesk) Users

If you previously had an account on support.streamsidesolutions.com for support tickets, and you did not have an account on events2hvac.com, please register using the same email address as your Zendesk user account. This will ensure you have access to your old tickets.  Note: Some users may have been copied on support emails during installation of Events2HVAC (e.g. system integrators, partners, etc). If you have no need to view these support tickets, then you do not need to create an account.

We appreciate any feedback you have concerning the Customer Center.

 

About Us

Founded in 1998, Streamside Solutions provides software products, solutions and services for the building automation industry.


Phone: (888) 320-4277

        

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